Cost Efficiency
Nearshoring achieves major savings while maintaining high standards of delivery and communication.
Proven ROI
AI-powered nearshore IT support
Lower costs, faster resolutions, consistently high CSAT through culturally aligned teams and smart automation.
40%
Ticket avoidance
2.5h to < 1h
AHT reduction
50%
IT staff spent less time on routine tasks
25%
Higher internal satisfaction with IT support
Why Choose Us
Four key values that drive our service excellence
Scalability
Teams can scale up or down quickly to match demand and keep projects moving efficiently.
Elastic scaling
AI Competence
Support engineers combine deep IT know-how with intelligent automation, chatbots, and AI-driven knowledge bases.
AI Automation
Cultural Proximity
German and English fluency, cultural familiarity, and EU-standard alignment ensure smooth communication.
Nearshore advantage
Our Services
Comprehensive IT support solutions tailored to your needs
Service Desk
DE and EN. More languages if needed. Optional 24/7 for critical systems if required.
1st & 2nd Level Support
Clear scope, response targets, and consistent issue resolution standards.
Incident & Problem Management
Standard processes and SLAs.
Application Support
App-specific troubleshooting.
Onboarding & Offboarding
Smooth joins and exits.
Knowledge Base & SOPs
Up-to-date documentation.
AI CAPABILITIES
AI-powered solutions for your business
Nearshore IT support reinforced by smart AI automation for lower costs, faster resolutions, and high CSAT.
Automated Ticket Processing
Requests are automatically understood, categorized, prioritized, and routed.
Shorter wait times, fewer errors, balanced workload.
Virtual Assistants & Chatbots
Handle 24/7 standard requests, FAQs, and simple troubleshooting.
AI Chat Support
Immediate answers, reduced workload for agents.
Knowledge Systems & Agent Assist
Update FAQs, support agents with suggestions, analyze documentation in real time.
KB Search
Agent Assist
Faster resolutions, consistent responses.
Repetitive Task Automation
Handle routine processes like password resets automatically.
Teams focus on complex issues.
Sentiment-aware Routing
Detect customer sentiment and route dissatisfied users faster to human agents.
More empathetic experiences.
ROADMAP
Predictive & Proactive Support
Detect anomalies, predict failures, and recommend solutions early.
Fewer incidents, higher uptime, better CX.
Success Stories
Real results from our AI-powered support implementations
AI Automation
Knowledge Base
Knowledge Automation
Empower users and agents with intelligent self-service and support, significantly reducing ticket volume and resolution times.
40%
Tickets deflected
2.5h to < 1h
Average Handle Time reduced
Access Management
Workflow Automation
Streamline user lifecycle management from onboarding to offboarding, enhancing security, efficiency, and cost control.
80% fewer
Access requests automated
90% faster
User provisioning speed
Platform Reliability
Availability & Comms
Ensure continuous service and transparent communication with robust monitoring and rapid incident management.
99.97% in 6 months
Platform Uptime
60% faster
Incident Resolution Speed
Real-time notifications
Proactive monitoring
Instant alerts
Frequently Asked Questions
Common questions about our support services
Do you support DE and EN languages?
Yes. Additional languages are optional.
How do you integrate?
Via ticketing, KB, and workflow tooling with security reviews.
What KPIs do you track?
AHT, CSAT, SLA attainment, deflection, and availability.
How fast can we start?
Discovery and setup can begin within weeks.